Privacy

HouseHive Privacy Policy

This policy explains how we handle landlord, owner, resident, and vendor data across the HouseHive platform.

Data we collect

  • Account details: name, email, authentication data, and role.
  • Property and lease information: addresses, rent amounts, renewals, and tasks.
  • Payment data: payer/payee, payment status, and transaction metadata via PCI-compliant processors.
  • Communication records: messages, maintenance updates, and notification preferences.

How we use data

  • Provide and secure the service, including authentication and fraud prevention.
  • Enable workflows such as payments, maintenance scheduling, messaging, and reporting.
  • Improve reliability through analytics and error monitoring with strict access controls.
  • Honor notification preferences, opt-ins for automated outreach, and consent records.

Your controls

  • Update or delete profile data in your account settings.
  • Export or request deletion of messages, documents, and financial history where legally permitted.
  • Manage notification preferences (email/SMS/push) and cookie choices at any time.
  • Contact support@househive.ai for privacy questions or to exercise your rights.

We retain records consistent with landlord obligations and applicable law, including audit trails for rent changes, maintenance, and messaging templates. We do not sell personal information.

Effective date: 2025-11-23